Professor of Media and Communication, Director of Swinburne University's Social Innovation Research Institute, and Chief Investigator for the ARC Centre of Excellence for Automated Decision Making + Society (ADM+S). 

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I study technology adoption, inequality and inclusion. Across two decades of research my goal has always been to understand and unlock the potential of communication technologies, digital platforms, and now AI systems to improve human flourishing. The current concern is about how embed social inclusion into data-driven systems, AI and automation - and how to steer these technologies toward improving people's lives. 

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I am drawn to research and development methods that can enhance the positive social impact of digital and data-driven technologies by supporting human capabilities.

 

My research applies both qualitative methods and innovative social data analysis techniques to generate knowledge about social life, community, health and wellbeing.​ For the most part I work with community organisations, industry partners and Government departments to develop and evaluate solutions to social problems. Partners I have worked with include: Australian Red Cross, Telstra, Good Things Australia, Australian Govt Department of Social Services, Beyond Blue, SANE Australia, ACON Health and Family Planning NSW, Victorian Department of Premier and Cabinet, DXC Technology, Guide Dogs Victoria.​